The Power of Storytelling in Branding: Creating Memorable Customer Experiences
There’s a short advertisement where a grandmother is sitting peacefully until her walking stick drops to the ground. She asks a boy who happens to be standing close by to pick it up for her, but rather than rushing to do so, he simply stands there, enjoying his “5 Star” chocolate bar and does nothing. The grandmother finally gets up and walks to get her stick, and just then a...